Website Care Plans

Site Maintenance + Free Hosting, too!

All websites are like cars — technology improves, routine maintenance is required, hackers will come, and things will break with use. With Fivespot Design Care Plans, we provide ongoing help for security, speed and functionality by managing these areas for you: 

  • WordPress updates
  • Plugin updates
  • Daily backups
  • Monitor uptime
  • Performance checks
  • Security checks
  • Vulnerability updates
  • Spam and trash cleared
  • Malware scans
  • Repair hacked site
Without ongoing hosting and/or care management with Fivespot Design, it is up to you and your website hosting service to manage security, updates, and possible attacks by hackers and malware.
 

Sure, you could DIY it.

Or, do it the easy waySign up for a Fivespot Design Care Plan with FREE website hosting.

Choose From Three Great Plans:

Basic

Care Plan + FREE Hosting
$ 89 Monthly
  • WordPress Site Migration ($60-$250)
  • Hacked Site Repair ($359)
  • FREE Managed Hosting*
  • FREE SSL Certificate
  • Monthly Backups - GOOD
  • WordPress Updates
  • Plugin Updates**
  • Security Checks
  • Vulnerability Updates
  • PCI Compliant Hosting
  • WordPress Tutorial Videos
  • Malware Scans
  • Spam and Trash Cleared
  • 2 GB Hard Drive Space
  • 10 GB Bandwidth
  • 30 Min. of Site Updates
  • Add-on Time At Standard Rate
  • Performance Checks
  • Uptime Monitor
  • Monthly Care Reports
  • Ecommerce Sites
  • CDN Speed Booster
  • SEO Ranking Report
  • Google Analytics Reporting
  • Scan and Fix Links
  • 30 Min. Phone Consultation Monthly
  • Custom Video Tutorials (up to 3)
  • Priority Support
  • No Contract - Cancel Anytime

Plus

Care Plan + FREE Hosting
$ 149 Monthly
  • WordPress Site Migration ($60-$250)
  • Hacked Site Repair ($359)
  • FREE Managed Hosting*
  • FREE SSL Certificate
  • Weekly Backups - BETTER
  • WordPress Updates
  • Plugin Updates**
  • Security Checks
  • Vulnerability Updates
  • PCI Compliant Hosting
  • WordPress Tutorial Videos
  • Malware Scans
  • Spam and Trash Cleared
  • 2 GB Hard Drive Space
  • 10 GB Bandwidth
  • 60 Min. of Site Updates
  • Add-on Time At Standard Rate
  • Performance Checks
  • Uptime Monitor
  • Monthly Care Reports
  • Small Ecommerce Sites
  • CDN Speed Booster
  • SEO Ranking Report
  • Google Analytics Reporting
  • Scan and Fix Links
  • 30 Min. Phone Consultation Monthly
  • Custom Video Tutorials (up to 3)
  • Priority Support
  • No Contract - Cancel Anytime
Popular!

Premier

Care Plan + FREE Hosting
$ 299 Monthly
  • FREE WordPress Site Migration
  • FREE Hacked Site Repair
  • FREE Managed Hosting*
  • FREE SSL Certificate
  • Daily Backups - BEST!
  • WordPress Updates
  • Plugin Updates**
  • Security Checks
  • Vulnerability Updates
  • PCI Compliant Hosting
  • WordPress Tutorial Videos
  • Malware Scans
  • Spam and Trash Cleared
  • 5 GB Hard Drive Space
  • 20 GB Bandwidth
  • Unlimited Site Updates
  • Add-on Time No Charge
  • Performance Checks
  • Uptime Monitor
  • Monthly Advanced Care Reports
  • Ecommerce Sites^
  • CDN Speed Booster
  • SEO Ranking Report
  • Google Analytics Reporting
  • Scan and Fix Links
  • 30 Min. Phone Consultation Monthly
  • Custom Video Tutorials (up to 3)
  • Priority Support
  • No Contract - Cancel Anytime

Why Host with Fivespot Design

 

Hosting is included free with our care plans! That’s a great reason why, but there are other serious considerations.

We have hunted high-and-low for the best servers upon which to host our clients’ websites, bringing the security, speed, and dependability a great site demands. You are investing much into creating your website, and it deserves to run on the best equipment.

Our servers are fine-tuned to run WordPress and WooCommerce. Additionally, there are special protections in place at the base server level allowing for the highest initial protection for your website. This is a superior level of security not offered by most website hosts.

With Fivespot Design Care Plans, your site is constantly monitored, updated when needed, and secure from threats. If by chance it does get hacked, we can clean it up, which is free for our Premier Care Plan customers! 

Sign up for a Fivespot Design Care Plan with free hosting today!

FAQ

All websites are like cars — technology improves, routine maintenance is required, hackers will come and things will break with use. Therefore, website technologies are in constant need of monitoring, updating and cleaning.

Your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform its functions. The bolts need tightening. The moving parts need grease. Tools need updating, and the junk needs to be taken out regularly. 

Fivespot Care Plans do not require a time-bound contract. You may cancel at anytime by contacting us via email at [email protected] or your My-Account page. Monthly payments are not pro-rated and cancellations must be made before the next month’s payment is processed.

Give us a shout and we can discuss a custom website maintenance plan and hosting solution just for you!

If you are on our Premier Care Plan, your WordPress website migration is FREE! For Basic and Plus Care Plan customers, our migration fee ranges from $60 to $250 depending on the complexity of your website, theme, plugins, etc.

Migrating a non-WordPress site is a large undertaking and is not covered within our Care Plans. However, we would be able to migrate your site through a separate proposal and project. If we end up working together, then your new WordPress website would be right at home on our hosting with a Care Plan!

We do! Migrating a Magento store to a WooCommerce site is a huge undertaking and is not available within Fivespot Care Plans. However, we would be more than happy to hear about your needs and discuss a custom proposal. Once your Magento site is migrated, we would recommend a Fivespot Care Plan to maintain proper security, performance, and functionality.

Sorry, we are unable to provide care for websites hosted elsewhere.

In your best interest we provide optimum security, performance, functionality and service for your website. We researched and sought out prime servers. Therefore, your website will be vastly enhanced with critical resources and security at the base server level for your particular site.

Although our Care Plans are intended for websites built or re-designed by Fivespot, we welcome clients who are looking for a long-term relationship with a dedicated webmaster agency.

As our expertise and servers are particular to WordPress websites, all Fivespot care plans and hosting are available for WordPress sites only.

For your WordPress site, the first step would be a Website Evaluation. This allows us to become familiar with your website, how it was built and any potential issues that could arise. The Website Evaluation includes all necessary updates, monitoring tools, and secure backup. Many websites have issues that require improvements before becoming compatible with our care plans. For the typical site, this Website Evaluation is a fixed $500 rate, and for more complicated sites a quote and an additional investment would be required.

If your site needs an evaluation, please email us at [email protected] or fill out our contact form here.

Site updates are perfect for small things needed here-and-there on your site, such as adding images, design tweaks, plugin adjustments, or copy/content. Major updates are beyond the scope of Care Plan coverages but can be more precisely addressed through a separate project.

We can let you know if your request should fit in the time allotted by your plan. To make best use of your allotment, plan to submit all monthly updates in one batch. This saves us time by not having to repetitively access deep into the site admin and server areas, so we can more efficiently address your needs.

Much like a lawyer on retainer, your allotted time provides you guaranteed access to great website support, however, unused time does not rollover month-to-month.

No problem! We can save less time-critical updates until the next month or simply invoice you for any extra time. With our Premier Care Plan, your extra time is provided at a discounted rate!

Being on a Fivespot Care Plan guarantees your update requests are prioritized in our work queue. As we triage update requests, the exact length of time depends on several factors, including queue length, issue severity, and time of day/week. Our goal is to have your request completed within 2-3 days.

We can update most licensed plugins the same as normal plugins. However, some may require extra care to install and apply licensing keys. These updates may require usage of your monthly allotted time to accomplish properly. In addition, any ongoing cost associated with these plugin licenses are to be paid by the client. Failure to renew licenses may cause the plugins to be insecure, unable to update, and/or function properly.

To offer customers peace of mind, your backups are performed daily, weekly, or monthly, depending on your selected Care Plan. Need backups at more frequent intervals? We can even backup hourly for an additional fee. All backups are kept securely off-site.

Backups are kept for up to 90 days.

Tax is included in the monthly prices listed.

Like a car mechanic, we use our tools, skills and experience to provide website maintenance in order to prevent such problems. Likewise, we cannot guarantee your site will not get hacked, break down, etc. However, when such issues arrive, we quickly address the problem(s) to bring your website back to life and health!

Yep, here’s some fine print…

Fivespot Design Care Plans are only available for WordPress websites. For the best performance, we also highly recommend having your site hosted with Fivespot Design on a Plus or Premium Care Plan.

* Only one website may be hosted per care plan.

** Please note any license renewals required for plugins are the responsibility of the client to purchase, and failure to do so may cause these plugins to be unable to update and/or function properly. Some third-party plugins require more care in performing updates and renewing licenses, and such plugin updates will require monthly allotted update time to accomplish the updates.

† Monthly allotment of time does not roll over month-to-month.  Add-on hours available.  Please see FAQs.

‡ Overages will not typically cause your website to become disabled. Rather, you will be charged for extra resources consummed. If more resources are needed, we can discuss a custom solution for your business. Monthly website visits are limited to 10,000 per month.

^ Large ecommerce sites must be reviewed and may require a custom Fivespot Care Plan and hosting solution to provide the best possible experience for you and your customers.